Overview and acceptance
These terms govern purchases made from kitchenaidcanada Store. By placing an order, you agree to the terms described here. We aim to be transparent about processing times, delivery, returns and the information we ask for while fulfilling orders.
Orders, processing and timing
Orders are typically processed within 1–3 business days. Processing begins once payment has been accepted and any required order details are confirmed. Processing times may vary for large appliances that require scheduling with a delivery team. If we cannot meet an expected processing timeframe, we will contact you using the details provided with your order.
Pricing, taxes and fees
All prices shown are for products only. Applicable taxes and any other government charges are added at checkout and are the responsibility of the purchaser. Shipping costs and any special delivery charges are shown during checkout where applicable. Original shipping charges are non‑refundable.
Shipping and delivery responsibilities
We arrange shipping to the address you provide. Transit times within Canada are typically 3–7 business days after dispatch and 5–10 business days for U.S. deliveries. Deliveries for major appliances may require appointment scheduling. Delivery personnel may require a signature upon receipt.
Returns and refunds
Returns must be initiated within 30 days of delivery. Customers are responsible for return shipping unless otherwise noted on the product listing. Returned items should be in original condition with all accessories and packaging when possible. Refunds are issued after inspection and are typically processed within 7 business days of receiving the return. There is no restocking fee for standard returns.
Limitation of liability
To the fullest extent permitted by law, our liability for any claim related to products sold through this site is limited to the purchase price paid for the product. We are not liable for incidental or consequential losses beyond that amount. Nothing in these terms affects your statutory rights under applicable consumer protection laws.
Governing law and contract
These terms are governed by the laws applicable to the Province of Ontario and the federal laws of Canada. Any disputes arising from purchases should first be raised with our Customer Experience team so we may attempt to resolve them directly.
Contact for legal notices
For notices related to these terms, please contact our Customer Experience team at [email protected] or by phone at . Our mailing address is 529 Old Highway 2, Unit 122, Trenton, ON, K8V 5P5, Canada. Policy last updated: 15-Jun-25.
Independent retailer
kitchenaidcanada Store is an independent online retailer. Brand and product names identify merchandise and do not mean this store is the manufacturer or the official brand website. Contract contact: [email protected], 529 Old Highway 2, Unit 122, Trenton, ON, K8V 5P5, Canada.