Return window and eligibility
Most items can be returned within 30 days of delivery. Products must be returned in substantially the same condition as delivered and include all original parts and packaging where practical. Special-order items or products marked as final sale on their listing may not be eligible for return; check the product listing or contact us if you are unsure.
How to start a return
To begin a return, contact our Customer Experience team by email at [email protected] or by phone at . Have your order number, the item name and reason for return ready. Our team will provide instructions on where to send the item and any required information to complete the return. Return shipping costs are the responsibility of the customer unless a product listing explicitly states otherwise.
Refund timing and processing
Once we receive and inspect the returned item, we will process any approved refund. Refunds are typically completed within 7 business days of inspection. The refund will be issued to the original form of payment when possible. Original shipping charges are non‑refundable. There is no restocking fee for standard returns unless explicitly stated on the product listing.
Exceptions and damaged items
If an item arrives damaged or is missing parts, contact us immediately with photos and a description of the issue. We will advise on next steps, which may include arranging an exchange or providing return instructions. If a product is found defective under its manufacturer warranty, we will help direct you to the appropriate service option.
For assistance initiating a return or to confirm eligibility, contact [email protected] or call . Return policy last updated: 15-Jun-25.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 529 Old Highway 2, Unit 122, Trenton, ON, K8V 5P5, Canada.