Processing time
We normally process orders within 1–3 business days. Processing begins after order confirmation and any required payment authorization. Larger appliances or items requiring a booked delivery appointment may take additional time to prepare and schedule.
Transit times and regions
For shipments within Canada, transit after dispatch typically takes 3–7 business days. Shipments to the United States usually take 5–10 business days once the order has shipped. Transit times can vary depending on the item size, carrier schedules and delivery location. Major-appliance deliveries may require coordination to fit a delivery appointment into your schedule.
Delivery requirements and responsibilities
Deliveries are made to the address you provide at checkout. Please ensure the delivery address and contact information are accurate and accessible. Delivery personnel may require a signature upon receipt. If you cannot be present for delivery, you may arrange for an alternate recipient or provide delivery instructions in advance. Original shipping charges are non‑refundable.
Damage in transit
If a shipment arrives damaged, inspect the contents immediately and keep all packaging. Report damaged items to us as soon as possible by contacting [email protected] or and provide photos and a description of the damage. We will advise on next steps for repair, replacement or return based on the circumstances.
Large-item delivery
Appliances and other heavy items may be delivered via a scheduled service that offers inside placement or installation at an additional charge where available. Confirm any special delivery requirements with our Customer Experience team before purchase so arrangements can be made if needed.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These kitchenaidcanada Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 529 Old Highway 2, Unit 122, Trenton, ON, K8V 5P5, Canada.