What information we collect
We collect the personal information you provide when placing an order, registering for updates, contacting customer support or requesting service. This typically includes name, delivery address, billing address, email address, phone number and order details. We also collect information necessary to process payments and to arrange delivery.
How we use your information
Your information is used to process and fulfil orders, communicate about your purchase, schedule deliveries, provide after‑sales support and respond to inquiries. We use order and transaction data to administer returns and refunds where applicable, and to comply with legal and tax obligations.
Sharing and disclosure
We share personal information only as needed to complete a purchase or provide a requested service. This may include service providers engaged to handle delivery, returns logistics or payment processing. We do not sell personal information to third parties. Where disclosure is required by law, we will comply with legal obligations while seeking to protect your privacy.
Security and retention
We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss or disclosure. We retain personal data for as long as necessary to fulfil the purposes for which it was collected, to meet legal obligations and to resolve disputes. Specific retention periods vary by data type and applicable law.
Your rights and choices
You may request access to, correction of, or deletion of your personal information where permitted by law. You can opt out of promotional communications by following the unsubscribe instructions in emails or by contacting us. For issues about privacy practices, please contact our Privacy Officer at [email protected].
Children
We do not knowingly collect personal information from children under the age of majority. If we learn we have inadvertently gathered personal information from a minor, we will take steps to delete that information as required by law.
Contact and updates
If you have questions about this privacy policy or wish to exercise your rights, contact us at [email protected] or by phone at . We may update this policy from time to time; the effective date is indicated at the top of the policy. Policy last updated: 15-Jun-25.
Making a privacy request
Send a personal-information request for kitchenaidcanada Store, 529 Old Highway 2, Unit 122, Trenton, ON, K8V 5P5, Canada, to [email protected]. Identity verification may be required before it is completed.